Refund policy

Last updated: [30 /08/2026]
Cancellation
You can cancel an order, whether prepaid or
Cash on Delivery, only before it is shipped.
Once an order is shipped, it cannot be
cancelled.
If you need any help related to this, please
contact our customer support at [PHONE]
or [EMAIL].
Returns and replacements
1. Return or replacement is available only if
you receive a wrong item or a
damaged/defective item.
2. To request it, please contact our customer
support at [PHONE] or [EMAIL] within [48
hours] of delivery, with your order number
and photos of the item.
3. Please record an unboxing video when you
open the parcel. It helps us process claims or damaged, defective or wrong items
quickly.
4. The item should be unused and unwashed,
with its original packaging and tags in
place.
5. Customised products cannot be returned or
exchanged.
6. If pickup is not available at your location,
you may need to ship the product to the
address we provide.
7. Return or exchange charges may apply on a
case-to-case basis.
Refunds
Once we receive and inspect the returned
product, we will approve or reject the
refund.
Approved refunds are made to your original
payment method (or by bank or UPI transfer
for Cash on Delivery orders) within [5 to 10]
business days, and in any case within 14
days of us receiving the returned product. 

Return requests for other reasons

For any reason other than the above, such
as size or personal preference, please
contact our customer support at [PHONE]
or [EMAIL]. Such requests are reviewed on
a case-to-case basis.

Contact: rajasthanjaipur50@gmail.com